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November 29 2009 The Emergence of the Customer Engagement Agency Customer Engagement is a new go-to market strategy and new service providers are emerging to deliver coordinated Customer Engagement services which challenge the traditional direct marketing engines that so many have grown to rely on.
November 29 2009 Do You Know What People Are Saying About You? Social media success is about listening, engaging, and measuring. Where are consumers discussing it online? Who are the key influencers? What is being talked about? These are the questions businesses need to ask before they act.

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